Question 1

How does the 7-day trial work?

Accepted Answer

Starter and Pro include 7 days with a card on file and one month of task credits. Cancel during the trial and you will not be charged. Teams plans start immediately and do not include a trial.

Question 2

Is Superpal priced per seat or per workspace?

Accepted Answer

Per workspace, never per seat. Your whole team shares one monthly pool of credits, so adding people never costs more.

Question 3

What is a task allowance?

Accepted Answer

Your task allowance is a monthly work budget. A quick Slack answer uses a little; a full research deck uses more. Your dashboard shows how credits are used, and smart caching keeps repeat work cheap.

Question 4

Which plan should I start with?

Accepted Answer

Starter fits a small team trying regular delegation. Pro gives you more monthly task capacity. Teams adds a volume selector for departments with a larger monthly workload.

Question 5

What happens if I run out of tasks mid-month?

Accepted Answer

Once your paid subscription starts, you can top up from the dashboard. If you need a different recurring allowance, contact support. Nothing is lost, and you keep your full history and connections.

Question 6

Do unused tasks roll over?

Accepted Answer

Monthly plan credits expire at the end of their monthly window. Quarterly plans refill the allowance each month, even though the three-month term is billed up front.

Question 7

Can I change plans or cancel anytime?

Accepted Answer

You can cancel whenever you like and keep access through the end of the paid billing period. Self-serve plan changes are not available during an active subscription; contact support if you need a different allowance.

Question 8

Do I get every feature on every plan?

Accepted Answer

Yes. Every plan includes the same core integrations and capabilities. The main difference is the monthly task allowance.

Question 9

Is my data secure?

Accepted Answer

Yes. Each workspace runs isolated, your data is never used to train models, and every action is logged. See the security page for the full details.

Question 10

Who owns the work Superpal produces?

Accepted Answer

You do. Every draft, deck, and file Superpal delivers is yours to keep, edit, and use however you want.

Priced per workspace, never per seat.

Starter

Pro

Teams

Common questions.